Sample Procedure Terms

Sample Procedure Terms
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Confidentiality

Strict confidentiality on all client work is inherent with our service as an independent laboratory. Confidentiality Agreements, which are part of standard business practice for many clients will be signed unconditionally. Reports or copies of any laboratory document will only be sent to you, unless written authorization is provided.

Delivery of Data
Standard laboratory reports are faxed or emailed. Telephone reporting is also available upon request. In addition to our standard report, CAL can accommodate requests for custom reporting and electronic delivery. Certified raw data packages are available to you for FREE!

Retention of Records
All data sheets, logs, and other project worksheets shall remain the property of CAL. CAL retains records for a period of 3 years, unless alternate arrangements are made by the client.

Intellectual Property
Methods, discoveries, procedures, and equipment developed by CAL for any specific project shall remain the sole property of CAL unless otherwise agreed in a client contract.

Sample Return/Disposal
The original sample remains the client's property at all times. Unless specified otherwise, CAL disposes of the sample after the specified sample retention times. Please note that in most cases the testing process will consume the integrity of the original sample.

Sample Retention
CAL does not retain samples for regulatory purposes. Water, sludge, food, perishable, and air-sensitive samples are retained under original storage conditions for 7 days beyond reporting date.

Governing Laws
All terms and conditions are governed by the laws of Canada. In the event of a dispute relating to these terms and conditions, all parties will submit exclusively to the jurisdiction of any court sitting in Canada and will comply with all requirements of that court.

Liability
CAL is committed to providing objective, unbiased laboratory services by consistently producing the most accurate data possible using proper instrumentation. All of our procedures are supported by a comprehensive Quality Assurance program. Our services are performed without warranty or liability of any kind beyond the amount paid for these services. CAL and its employees accept no legal responsibility for our client's interpretation or use of laboratory results.

Subcontracting
CAL reserves the right to subcontract samples to other laboratories. If subcontracting is necessary, samples will be sent only to laboratories meeting our vendor/supplier laboratory certification program requirements.

Annual Audits
Inspect equipment
Review Organizational Chart
Equipment List
Equipment Calibration
Standards Review
Audit Reports

Visits
We invite clients to visit our facilities during normal business hours (prior notice is requested). Please Contact Us for an appointment.

Audits
Client audits must be scheduled by contacting our Director of Quality Assurance. We will make every effort to accommodate your scheduling preferences.

CAL has the right to limit inspection privileges if it is necessary or advisable for reasons of health, safety, protection of our competitive position or due to the preservation of confidential information.

Insurance
CAL carries worker's compensation, general liability, and property damage insurance. A certificate of insurance will be provided to the client upon written request. It is not feasible to include our clients as additional insured’s on our insurance policies. We do carry sufficient liability insurance for the type of analytical services we provide.

Collection
In the event of default on payment for services rendered, the client is responsible for all reasonable collection and legal fees.

Severability
If any of the provisions of these terms and conditions are found to be invalid or unenforceable in any respect, the remaining terms and conditions will be in full effect.